Frequently Asked Questions

Here you will find answers to common inquiries about our unique artwork and purchasing process. We aim to make your experience as smooth and transparent as possible. Please browse the questions and answers below.


Can I purchase artwork I like in a larger size?

Yes. Please reach out to us in the Contact page to provide information on what item you would like to purchase and what size and we will reply with a price quote. 

Is the artwork framed?

Limited editions, Artist's Proofs and Original prnts can be ordered framed, packaged and shipped through custom ordering. Framed artwork requires additional materials, special handling, increased shipping cost and a brief delay to fulfil the order. An add-on price for framing, packaging and shipping artwork is incurred. Depending on different factors involved in framing any particular order, such as size, there is no guarantee of framing for each and every order. Reach out through the Contact page on a price quote and how to transact payment.

What if I don't like it, can I return or exchange the artwork?

Ivan Keaye Art and Photography does not accept returns or offer refunds or exchanges on any artwork in keeping with our sales policy. If an order arrives damaged, we will work with you to resolve the issue.

Please note it is the Buyer's responsibility to maintain and protect the artwork properly over time. We do not assume any responsibility for any damage caused by improper handling, display, or environmental conditions such as extreme temperature, humidity, or prolonged exposure to direct sunlight. The Buyer acknowledges that fading or other changes may naturally occur over time.

Do I own the artwork that I've purchased?

Yes, however Ivan Keaye reserves the rights to all artwork purchased. Works are classified as open edition reproductions, Limited Editions, Artist's Proofs (A/P) and Originals. Limited editions and A/P's are accompanied by Certificates of Authenticity which stipulate retention of Artist's Rights and Copyright. Open edition reproductions retain the same rights and copyright. Originals are accompanied by Artist's Letter and any and all reproduction ceases with the purchase.

Purchasers have limited rights with respect to the transfer (example, gifting) or re-sale of artwork and photographic prints in keeping with copyright and intellectual property rights stated on this website.   

What is your turnaround time?

Print orders typically require 48-72 hours turnaround time once payment s received. Multiple purchase items or large format prints or special orders (example, framed prints) may require additional time due to special handling and packaging requirements to guarantee safe and secure shipment. Delivery times vary depending on the destination and the carrier. 


Still have questions?

Contact us anytime:

If you have any questions regarding your order, our products, or any of our policies, please don't hesitate to reach out. Click here for our Contact page.